Privacy Policy

Indianapolis Dock Door Repair ("we," "us," "our") respects the privacy of every visitor to indianapolisdockdoorrepair.com and every customer of our commercial service business. This policy explains what we collect, why we collect it, and how we handle it.

Information we collect

Information you provide. When you call us, email us, or submit our contact form we collect the contact and facility information you give us — typically name, company, phone, email, facility address, and a description of the equipment issue. We use this only to respond to your request and to invoice for completed work.

Phone call data. We use CallRail to track inbound calls placed from this website. CallRail records the calling phone number, the page that generated the call, and may record the audio of the call for quality and training purposes. Recordings are retained per CallRail's standard retention schedule.

Analytics. We use Google Analytics 4 with IP anonymization and Microsoft Clarity for aggregate usage analytics. Both services use cookies and similar technologies. We do not sell or share this data.

How we use information

To respond to service requests, dispatch technicians, generate quotes and invoices, deliver service reports, schedule preventive maintenance visits, and improve the operation of this website. We do not use your information for unsolicited third-party marketing.

How we share information

We do not sell your information. We share information only with processors that operate this site or our business: hosting providers, the form provider that delivers contact submissions to our inbox, the call tracking provider, and the analytics providers named above. Each processes data on our behalf under its own published terms.

Cookies

This site sets cookies for analytics and call tracking. You may disable cookies in your browser; the site will continue to function but call attribution and analytics may be incomplete.

Your choices

You may request a copy of the personal information we hold about you, request deletion, or opt out of analytics cookies at any time by contacting us at service@indianapolisdockdoorrepair.com.

Contact

Indianapolis Dock Door Repair
Indianapolis, IN
(317) 555-0100 · service@indianapolisdockdoorrepair.com